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Refund Policy

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Refund Policy

Effective Date: 15/08/2025

At Me Local App, we are committed to delivering quality food and groceries to your doorstep. If you're not fully satisfied with your order, we're here to help you with a fair refund process.

1. Eligibility for Refund

Refunds may be requested under the following conditions:

  • You received damaged, spoiled, or expired items.
  • You received incorrect items.
  • Your order was not delivered or was delivered to the wrong address.
  • The order was canceled by our system or delivery partner.
2. Refund Process

To initiate a refund request:

  • Contact our support team through the app, website, or by emailing support@melocalapp.com within 24 hours of delivery.
  • Provide your order ID, issue details, and photos (if applicable).
3. Refund Timelines

Once approved, refunds will be processed within 5-7 business days and credited to your original payment method (UPI, card, wallet, etc.).

4. Non-Refundable Situations
  • Complaints made after 24 hours of delivery.
  • Items consumed or tampered with.
  • Orders canceled after preparation or dispatch.
5. Need Help?

Our customer support team is available from 8 AM to 10 PM daily to assist you.

We value your trust and are dedicated to resolving all issues with transparency and fairness.